Privacy Policy

1. Introduction

TravOnyx Consulting ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or engage with us through our online booking platform.

By using our website and services, you agree to the practices described in this Privacy Policy.
 

2. Information We Collect

We may collect personal information including:

• Full name

• Email address

• Phone number

• Business name

• Consultation requirements and enquiry details

• Appointment and booking information

• Payment information (where applicable)

• Website usage data collected through analytics tools

We only collect information that is reasonably necessary for providing our consulting services.
 

3. How We Collect Information

We may collect your information when you:

• Complete a contact form

• Book a consultation through our booking system

• Subscribe to updates or newsletters

• Contact us by email or phone

• Interact with our website

We may also collect non-identifiable technical information such as browser type, device type, IP address, and website usage statistics.
 

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Schedule and manage consultations

• Deliver consulting services

• Process payments

• Improve our website and services

• Communicate with you regarding appointments and service updates

• Meet legal and regulatory requirements

We will not sell your personal information to third parties.
 

5. Third-Party Service Providers

We may use trusted third-party providers to support our business operations, including:

• Online booking platforms

• Payment processors

• Website hosting providers

• Email communication services

• Website analytics services

These providers may collect, store, or process personal information on our behalf in accordance with their own privacy policies.
 

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may collect information including:

• Pages visited

• Time spent on the website

• Device and browser information

• General geographic location

You can configure your browser settings to refuse cookies; however, some website features may not function correctly.
 

7. Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Modification

• Disclosure

While we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure.
 

8. Disclosure of Personal Information

We may disclose personal information:

• To service providers assisting us in operating our business

• Where required by law

• To protect our legal rights

• With your consent

We do not disclose personal information for marketing purposes to unrelated third parties.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.
 

10. Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain business records

• Meet legal, accounting, and regulatory obligations

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
 

11. Overseas Disclosure

Some third-party providers may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security protections.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website, together with the effective date.
 

13. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:
TravOnyx Consulting
Email: consulting@travonyx.com.au

Website: www.consultingtravonyx.com